Ticketing Policies Terms & Conditions

Seating is General Admission. Payment is required at the time of purchase. We accept Visa, Mastercard, Discover, American Express, Checks and Cash. There is a $1 per item fee for purchases made with a credit card.

Tickets can be emailed to you (print-at-home) or held at Will Call at the Forest Meadows Ticket Booth to be picked up the day of the performance. If you would like your tickets mailed to you in advance, please include a mailing fee of $3 per order.

All ticket sales are final and non-refundable. If you are unable to use purchased tickets, we are happy to exchange your tickets for a different performance of the same play for which the tickets were purchased, depending on availability. We do not issue refunds for unused tickets.

The management reserves the right to revoke the license granted by a ticket, by refunding the purchase price. User of the ticket assumes all risks of personal injuries and property damage or loss.

Returned tickets may qualify as a tax-deductible donation if received prior to the performance.

Fees: We charge a $1 fee per item for purchases made with a credit card.  We charge a $3 fee per item for ticket exchanges; Season Ticket holders may exchange dates at no cost. There is a $3 fee to mail tickets to you.

Children under three years of age are admitted for free, but do require a ticket. Complimentary tickets for very young children will be issued at the Forest Meadows Box Office only, no more than one hour prior to the performance. Children are the responsibility of their parents or guardians. Children behaving in any way that may be disruptive to the enjoyment of other patrons will be asked to leave the seating area of the theatre for the duration of the performance.

Weather:
Performances are not canceled before the scheduled curtain time. Should a performance be canceled before intermission because of weather, your tickets stub may be exchanged at the Box Office for a rain check to another performance of the same play. You must be present to receive a rain check. Rain checks are not refundable for cash or credit.

Please refrain from bringing cameras and recording equipment or electronic transmitting devices of any kind into the theatre, as they are not allowed under our agreement with the professional actors’ union, Actors’ Equity Association. Any such equipment may be confiscated for the duration of the performance. Marin Shakespeare Company reserves the right to permanently confiscate any film from any such devices that are used at Forest Meadows in disregard of this rule.

Please turn off pagers, cell phones and watch alarms prior to entering the facility.

Smoking: The Forest Meadows Amphitheatre is a non-smoking facility.

Pet Policy: All service animals are, of course, welcome at all times. Other pets are welcome in the Amphitheatre area with the following restrictions: if any audience member complains about the pet for any reason, it will have to be removed immediately; if the pet makes any noise before or during the performance, it will have to be removed immediately

Privacy: We collect the following required information from people who purchase tickets or request information: name, addess, and email (if applicable). Subscribers can elect to share or not share this information for the opt-in email service described below.

Marin Shakespeare does not disclose, sell, rent or otherwise provide any of the above member information to third parties unless required to by law or as part of any legal proceeding.
Marin Shakespeare uses the above information to contact members about season performances, educational offerings or billing questions;subscriber surveys via email invitations sent to members’ email addresses via online survey companies under strict confidentiality and privacy of data provisions; and to improve the overall level and quality of service that Marin Shakespeare provides.

Our Opt-In Email Subscription: What We Collect and How We Use It Through a third party service under contract to www.marinShakespeare.org, we maintain an email subscription list on an opt-in basis. Through this service we collect the following required personal information: name and email address. We also collect the following optional information if provided: phone, fax and company. Opt-in subscribers may opt out, or update their subscription status and personal information, by following instructions on any subscription correspondence that they receive and choose what, if any, categories of email they receive from www.marinShakespeare.org. The third party email service company, must maintain the information in a confidential manner and not disclose, sell, rent or otherwise provide any of the information to other third parties unless required to by law or as part of any legal proceeding. The third party company can use the above personal subscription information for their own marketing studies, provided that such data is only used in an aggregated, not-personally-identifiable and not-client-identifiable form.

Use of Cookies and IP Addresses: The www.marinShakespeare.org shopping cart web site uses cookies, which are small files placed on the users’ computers by users’ browsers. These cookies are necessary to complete the secure socket transaction that allows online ticket sales. The shopping cart service may also collect IP addresses of visitors to its web site to help track individual visitors to its site and to help identify and resolve any possible malicious use of its site. Credit Card Data Please refrain from sending credit card data via e-mail, as it is insecure. Please use our secure online shopping cart, or other options such as mail, fax, or in-person purchases.

Version: This version is effective July 1, 2010.